After the Proposal is Signed: Managing Client Expectations

Angela Dingle, CMC

Concurrent Session: MO 5, Monday, October 24, 10:30-12:00PM

We all want to increase the likelihood of our project’s success, right? To do so, it’s imperative to establish a mutual understanding of your client’s project objective, as well as manage expectations throughout the engagement. In this workshop, Angela will share tools and techniques you’ll be able to implement immediately with your engagements to proactively manage your projects. You’ll learn how to establish a shared understanding of your client’s objectives to help ensure success. You will hear about valuable tools and techniques, including a Scope Management Plan, Client Management Process, and A Deliverable Verification Process and Change of Control Process.

Angela will present techniques to identify the meaningful project objectives, clarify differences between quantifiable and non-quantifiable project objectives, and tips to control scope creep. This workshop takes you from the proposal, initiation, execution and close out phases of a client engagement to ensure your clients are delighted and satisfied with the project experience.

About the Speaker

Before founding Ex Nihilo, Angela Dingle served as a Line of Business Manager with profit and loss (P&L) responsibility for over $40 million dollars in contract engagements for commercial, state and federal agencies. Angela is a Certified Management Consultant (CMC) with over 20 years of experience in business leadership, IT governance, risk management, compliance, software engineering, and quality assurance. She holds a MS in Management Information Systems from Bowie State University, Bowie, MD and a BS in Computer Science from DeVry Institute, Columbus, OH.

P.S. Angela explains the name of her business:”’Ex Nihilo’” is a Latin word that means out of nothing. It is sometimes used in a biblical context like when God created the world out of nothing (e.g.,”creatio ex nihilo”). When my business partner and I started the company we had very little startup funds, but a lot of enthusiasm and a whole lot of faith that we’d be able to create something out of nothing. As the saying goes…the rest is history.”

Website: www.exnihilo-mgmt.com
Blog: http://www.thefemaleentrepreneur.blogspot.com/